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Matts Digital’s assistance packs
Matts Digital supports businesses in the day-to-day management of their AR/VR equipment. Our assistance packs help streamline incident management, including tracking devices under manufacturer warranty, and—depending on the package selected—provide access to a replacement headset while the device is being serviced.
Two levels of support are available: the Tranquility pack, to delegate the administrative management of products under manufacturer warranty, and the Serenity pack, which adds the option of receiving replacement headsets while your device is being serviced.
Simplify the management of your AR/VR equipment
Matts Digital supports you in managing your AR/VR equipment with support designed for professional use. Our role is to simplify your processes, make it easier to track your devices, and guide you toward the package best suited to your organization.
15
specialized technicians at your service
5j/7
a hotline available on business
days
Time savings
handling of procedures related to the manufacturer's warranty
Continuity of use
a possible alternative with the Serenity pack
Choose the solution that fits your needs
Tranquility pack
Outsource manufacturer warranty management
This pack is designed for companies that do not wish to handle the procedures related to a defective AR/VR device under manufacturer warranty themselves.
What the package includes:
- Technical hotline to assess the request and identify the issue
- Handling of administrative procedures related to the manufacturer’s warranty
- Centralization of communications to simplify case tracking
- Support until resolution or return of the device
This pack is ideal if you want to save time on managing breakdowns, without needing a replacement device during the repair process.
Serenity pack
Keep your operations running with a replacement headset
Centralize the management of your defective devices
Hardware incidents can quickly consume internal resources: identifying the problem, verifying the warranty, communicating with the manufacturer, tracking the case, and maintaining operations. Matts Digital’s assistance pack aim to streamline this process.
Incident Management & Business Continuity
What we can handle
- Assessment of requests related to your AR/VR equipment
- Technical support to identify the issue you are experiencing
- Handling of administrative procedures with the manufacturer’s customer service department
- Tracking of defective devices under the manufacturer’s warranty
- Centralization of communications to facilitate case processing
- Provision of a replacement headset with the Serenity pack
Define your needs with the help of our teams
Matts Digital helps you determine the level of support that best suits your organization and the way you use your AR/VR equipment.
Support tailored to each user profile
Whether you’re an end user, reseller, or integrator, Matts Digital is here to support you with support tailored to your needs. Our goal is to help you keep your AR/VR headsets up and running, resolve technical issues, and direct each request to the most appropriate support channel.
End users
Get support every day
Partners
Support dedicated to our partners
Recommendation
Choose the right approach
Complete your project with Matts Digital Assistance services
