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The warranty extension
At Matts Digital, your AR/VR devices come with a manufacturer’s warranty in accordance with the terms set by each manufacturer. This warranty generally covers manufacturing defects or certain malfunctions for a specified period after purchase.
To protect your equipment for longer, Matts Digital offers an extended warranty when the brand and product allow it. This gives you greater clarity regarding your coverage, making it easier to have your devices serviced in the event of a covered issue.
Extend the protection of your AR/VR equipment
1 or 2-year
extension available, depending on the brand and eligible product
Protection
coverage as defined by the manufacturer's terms and conditions
Support
to understand the procedures and eligibility requirements
Security
comprehensive coverage to protect your fleet over time
Simplify the management of your AR/VR equipment
Matts Digital helps you check your available warranties, add a suitable extension, and understand the steps to take in the event of a breakdown or a covered defect.
Manufacturer's warranty
Understand your warranty
We help you determine the duration and scope of the manufacturer’s standard warranty so you know exactly what’s covered from the moment of purchase.
Warranty extension
Extend the protection
Depending on the brand and eligible products, the extension allows you to add one or two years to the warranty period following the initial manufacturer’s warranty.
Budgetary control
Cut down on unexpected expenses
In the event of a covered breakdown, the extended warranty can help limit unexpected costs associated with repair or replacement, subject to the manufacturer’s terms and conditions.
Fleet management
Anticipate breakdowns
Longer coverage allows you to better manage the use of your equipment and minimize unplanned downtime.
Let us handle your insurance coverage
The extended warranty helps you better manage your AR/VR project over the long term. Matts Digital helps you review the available options before purchase and centralize the necessary information to make it easier to get support for your equipment when needed.
Warranty & Support
What we can handle
- Verification of the manufacturer’s warranty applicable to your products
- Identification of available warranty extensions based on brand and model
- Explanation of coverage durations, conditions, and limitations
- Addition of the warranty extension to your equipment quote
- Assistance with return, repair, or replacement procedures when the product is covered
- Enhanced support if you have the Tranquility Pack or the Serenity Pack
A clearer framework for your teams
Your team has a dedicated contact person who can help you understand the warranty terms and prepare the necessary documents in the event of an issue, such as proof of purchase, product information, the serial number, or the manufacturer’s instructions.
Ensure uninterrupted use of your AR/VR headsets
AR/VR equipment can be subject to heavy use during training sessions, demonstrations, events, or multi-user deployments. An extended warranty provides coverage for covered breakdowns or defects beyond the standard warranty period, subject to each manufacturer’s specific terms and conditions.
Before purchasing
Choose the right extension
Matts Digital helps you identify the available extensions by brand and model so you can choose the option that best suits your needs.
During operation
Stay on top of your warranty
You’ll have a clearer understanding of which devices are covered, the duration of coverage, and the applicable terms and conditions.
In case of an incident
Simplify the after-sales service process
Matts Digital can guide you through the steps to follow with the manufacturer and help you prepare the information needed for support.
Complete your project with Matts Digital Assistance services
