Our Hotline | Matts Digital

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Our hotline service

Support and simplified management of your AR/VR equipment

Matts Digital offers three support services :

Technical hotline : an assistance service to support you in using your solutions.
Tranquility pack : full administrative management for your defective devices covered under the manufacturer's warranty.
Serenity pack : guaranteed continuity of use with a replacement headset provided during the repair process.

Our technical hotline

A hotline is a support service designed to quickly respond to technical issues encountered while using your solutions. Its main advantage is to provide immediate and effective assistance, allowing you to resolve difficulties without disrupting your activity. At Matts Digital, we have set up this technical hotline to ensure fast and tailored support for every need. Our team of fifteen specialized technicians, available 5 days a week, is here to assist you and help you make the most of your equipment.

Technical hotline for partners

For our partners, we have developed a dedicated support service to optimize the technical management of Matts Digital solutions. This hotline is designed to address the questions of resellers and integrators who require in-depth technical assistance for the installation, configuration, and maintenance of their equipment. Our experts provide advanced technical solutions, enabling our partners to effectively support their own clients.

Technical hotline for end users

End users of Matts Digital solutions can also benefit from a dedicated hotline for any questions related to the daily use of their equipment. Whether it's troubleshooting technical issues, getting usage advice, or accessing detailed guides, our team is here to assist you. We are committed to providing responsive and personalized support, ensuring a seamless user experience without interruptions.

For more details about our technical hotline and applicable pricing, please contact us, and our team will be happy to assist you.

Our tranquility pack

At Matts Digital, we are committed to providing you with a stress-free experience. That's why we offer our Tranquility Pack. This package is designed to simplify the management of incidents and breakdowns of your AR/VR devices. In partnership with our manufacturers, we handle defective products under the manufacturer's warranty, taking care of all administrative formalities to ensure you total peace of mind.

The Tranquility Pack offers you a range of significant benefits. By subscribing to this offer, you enjoy efficient management of defective products covered under the manufacturer's warranty. You no longer need to worry about administrative procedures, as our team handles everything. Additionally, our technical hotline is available to answer all your questions and provide personalized technical support. With the Tranquility Pack, you can enjoy your products stress-free.

For more details about our tranquility pack and applicable pricing, please contact us, and our team will be happy to assist you.

Our serenity pack

Matts Digital, committed to providing you with a stress-free experience, introduces its Serenity Pack, a thoughtful extension of the Tranquility Pack. This package combines the benefits of the Tranquility Pack with an additional offer : the option to receive a replacement headset during the support period for your defective AR/VR devices. This initiative aims to ensure uninterrupted usage, providing you with total peace of mind throughout your experience with Matts Digital.

The Serenity Pack offers you an even more comprehensive and reassuring experience. In addition to benefiting from efficient after-sales service management and having all administrative formalities taken care of by the Matts Digital team, you also have the option to receive a replacement headset during the support period for your defective devices. This practical solution ensures uninterrupted use of your solutions, even in the event of a breakdown, allowing you to maintain your productivity and comfort without interruption. With the Serenity Pack, Matts Digital is committed to providing you with comprehensive and tailored service, guaranteeing you an optimal and stress-free experience.

For more details about our serenity pack and applicable pricing, please contact us, and our team will be happy to assist you.